Payment Reminders
PayRequest can automatically remind your customers about unpaid invoices, so you don’t have to chase payments manually.How Reminders Work
When you enable payment reminders on an invoice, PayRequest sends automatic email reminders based on your schedule.Setting Up Reminders
- Open any invoice
- Go to the Payment Reminders tab
- Toggle reminders on
- Configure your preferences:
| Setting | Description |
|---|---|
| Days before due date | Send a reminder X days before the invoice is due |
| Days after due date | Send a reminder X days after the due date |
| Frequency | How often to send reminders (e.g., every 7 days) |
Automatic Schedule
Reminders are processed daily at 9:00 AM. The system checks all invoices with reminders enabled and sends emails according to your schedule.Manual Reminders
You can also send reminders manually at any time:- Single invoice: Click Send Reminder on the invoice detail page
- Bulk action: Select multiple invoices and use the Send Reminder bulk action
Reminder Email
Each reminder includes:- Your business branding
- Invoice number and amount
- Due date (and how many days overdue)
- Direct payment link
- Your custom message (if configured)
Tracking Reminders
The Payment Reminders tab on each invoice shows a complete history:- Date and time each reminder was sent
- Whether it was automatic or manual
- Delivery status
When Reminders Aren’t Enough
If regular payment reminders don’t result in payment, you can escalate to formal debt collection:- Invoice reminders go unanswered for 14+ days
- Open a Debt Collection case from the invoice
- The collection pipeline takes over with escalating communication
Debt Collection
Escalate unpaid invoices to formal collection
Invoice Payment Links
Share payment links with customers
Bulk Invoice Actions
Send reminders to multiple invoices at once
Email Templates
Customize your reminder email templates
Email Health & Suppression
Bounced emails are automatically suppressed with delivery confirmation